1. Information We Collect

We collect information required to deliver safe, confidential, and effective reproductive and women's health care.

2. How We Use Your Information

We use your data solely to provide safe and effective care. Specifically, we may:

• Deliver virtual consultations and medical support
• Manage prescriptions, refills, and test orders
• Coordinate pharmacy dispatch and delivery
• Provide reminders, updates, and care follow-ups
• Improve our platform and overall patient experience
• Fulfil legal, medical, and regulatory obligations

We never sell or rent your personal or health data.

3. Sharing and Disclosure

Your data may be shared only when essential and always under strict confidentiality:

• Healthcare professionals involved in your treatment
• Pharmacies and laboratories processing prescriptions or diagnostics
• Delivery partners for secure and discreet medication delivery
• IT and analytics partners supporting platform functionality
• Regulatory authorities or law enforcement, only when required by law

All partners are contractually bound to comply with Australian Privacy Principles (APPs) and, where applicable, United States HIPAA regulations for health data protection.

4. Data Storage and Security

Your data is securely stored on encrypted servers. We maintain industry-standard protection through:

• End-to-end encryption in transit and at rest
• Multi-factor authentication for access control
• Routine audits, monitoring, and compliance reviews

While we implement advanced safeguards, no digital platform can guarantee absolute security. We encourage you to use strong passwords and protect your account credentials.

5. Your Rights

You have the right to:

• Access or request a copy of your personal data
• Correct or update inaccurate details
• Withdraw consent or request deletion, subject to legal requirements
• Opt out of marketing communications at any time

To exercise these rights, please contact us at support@raiqa.health.

6. Cookies and Tracking

CALI uses cookies to personalise your experience and gather insights into service performance. You can disable cookies in your browser settings, though this may affect certain features of the site.

7. Data Retention

We retain personal and medical data only as long as necessary to meet medical, legal, and regulatory obligations. When data is no longer required, it is securely deleted or anonymised.

8. Cross-Border Data Transfers

Your information may be processed across jurisdictions for operational and compliance reasons. We ensure all transfers meet equivalent privacy and security standards under APPs and HIPAA.

9. Updates to This Policy

We may update this Privacy Policy periodically to reflect service, legal, or operational changes. The latest version will always be published on our website with the effective date clearly indicated.

10. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, please reach out to: